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  • Luxury Online Store UK
    HERMES AUTHENTICATION SERVICE

    "I am very pleased with the services of the Delortae agency. They are professional, friendly (that's important to me!) deliver when promised, answer questions, and I think their services are badly needed in the ever expanding world of internet luxury trade. I recommend them!!" How did you find this website? Google
    19/12/2009
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Brands / Partners

For the brands / partners section we are using our awesome image carousel Influencer networking is at the very heart of what we do at LuxuryOnlineStore UK and our brand partners and Luxury Members are an integral part of everything, here are just a few…

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See what our clients have to say about our luxury authentic products and services. Follow this link and you can e-mail the Success Stories to their personal inbox to confirm their comments as authentic >> Delortae Agency Genuine Testimonials

Luxury Online Store UK 5 out of 5 based on 27 ratings. 27 user reviews.
Luxury Online Store UK
HERMES AUTHENTICATION SERVICE

"I am very pleased with the services of the Delortae agency. They are professional, friendly (that's important to me!) deliver when promised, answer questions, and I think their services are badly needed in the ever expanding world of internet luxury trade. I recommend them!!" How did you find this website? Google
19/12/2009
Luxury Online Store UK
FAKE MARC JACOBS E-BAY REFUND

"A big thank you to the team at Delortae who was a great help when I had to open a retail dispute with my credit card company after inadvertently purchasing a counterfeit Marc Jacobs purse from eBay. I had missed the window for PayPal claims and had less than a week to provide my credit card co. with proof that the purse was fake in order to get my money back. Delortae were excellent and worked super fast to make sure my certificate was sent asap to in order to meet my deadline. I cannot thank them enough and recommend their authentication services to anyone who needs assistance in this area." How did you find this website? Google search - Credit Card Company Recommend
21/05/2011
Luxury Online Store UK
MIU MIU HANDBAG SPA RESTORATION

"A big thank you to Genius Eddie and the lovely Debbie and team at Delortae. My bag was a complete mess from being doused in vodka and coke in a bar, and I couldn't find any specialist cleaners and normal dry cleaners wouldn't touch it. I stumbled across Delortae as I searched the net and thank goodness I found them - not only did they clean it up beautifully but also managed to invisibly remove two tiny paint splashes it suffered when I had my flat decorated a few months previously. It looks as good as new again. A brilliant service which I have already recommended to a friend. Thanks again x" How did you find this website? Google
12/01/2010
Luxury Online Store UK
FAKE LV SUNGLASSES E-BAY REFUND

"Emily & the team were such a delight to work with!!! They really helped me in a sticky situation. Im from all the way over in Australia and they made the process so easy to authenticate my fake item and deal with PayPal. I received my full refund and things were done in such an efficient manner. Very professional and empathetic agency at Delortae. Couldn't have found a better team to work with and happy with the outcome!" How did you find this website?  Internet search
17/03/2013
Luxury Online Store UK
FAKE YSL SHOES E-BAY REFUND

"I used Debbie @ Delortae Agency as I needed independent proof the YSL shoes bought on eBay (£402) were fake. Her response was swift, & very professional. I wouldn't hesitate to recommend Delortae in future. Ina" How did you find this website? Google
18/02/2010
Luxury Online Store UK
CHANEL HANDBAG SPA RESTORATION

"A BIG THANK YOU to Debbie, Eddie & Team for restoring my Chanel bag back to its original beauty. I'm very happy with their services, recommendations and help given." How did you find this website? Google
12/01/2010
Luxury Online Store UK
FAKE LOUIS VUITTON E-BAY REFUND

"I bought a Louis Vuitton from eBay but was disappointed when it arrived and I saw that it was fake. I asked for Delortae Agency's assistance and Emily was very much supportive. The seller was stubborn and refused to give my money back but Emilie guided me every step of the way. It was very stressful but Paypal made a decision in my favour and refunded my payment. I would not have done it without Delortae's help and I could not thank them enough! I will definitely recommend them to all my friends." How did you find this website? Google - how to get PayPal refund from eBay London
28/09/2011
Luxury Online Store UK
FAKE LOUIS VUITTON E-BAY REFUND

"I contacted Delortae Agency to have my Louis Vuitton authenticated. Debbie replied my emails and was very very professional, kind and understanding. I was almost out of time but she and her team handled everything so well, that I managed to get my refund from a dispute via PayPal. I could not have thanked the team more for what they've done. Great job! and I would definitely recommend Delortae Agency to my friends and I myself would definitely come back for their service in the future!" How did you find this website? search engine - how to get PayPal refund from eBay
01/07/2011
Luxury Online Store UK
PERSONAL AUTHENTIC SHOPPER

"WOW! A huge thank you so much for this and the work you have done for me over the years. From finding my first authentic purchase to your spa services and restoration. Your care for your clients does not go unappreciated. we all attest to the genuine sentiment of my comments. Luxury authenticity at its very best!" How did you find this website? Referred by a friend
04/12/2010
Luxury Online Store UK
FAKE HERMES E-BAY REFUND

"Bought a Birkin on eBay which I suspected was fake. Delortae wrote PayPal a letter and helped me get my money back. fast and reliable company. thanks again." How did you find this website? Google - how to get PayPal refund from eBay London
25/11/2011
Luxury Online Store UK
FAKE HERMES E-BAY REFUND

"I had come across Delortae Agency on Google because I needed to get a written confirmation on a non-authentic Hermes handbag in order to get my money back through PayPal. All the staff at Delortae Agency were very helpful and provided me with professional advice and service through out my claim with Paypal. åA very big THANK YOU to all of you at Delortae Agency and I appreciate all your help in this occasion!" How did you find this website? Internet- how to get PayPal refund
06/10/2011
Luxury Online Store UK
FAKE HERMES E-BAY REFUND

"Very grateful to Delortae team especially Debbie and the legal team for their assistance in resolving a PayPal dispute concerning a Hermes bag bought from eBay.
I thank you for assuring me that I had done nothing wrong. You helped me all the way for almost six months in this battle. Thank you.

I will recommend everyone to use your services especially before purchasing the so called 'authentic' items on eBay which in most cases are fake.
Thank you, I got all my money back." How did you find this website? Credit Card Company Recommend
28/04/2010
Luxury Online Store UK
CHANEL HANDBAG SPA RESTORATION

"Very pleased with restoration work from Delortae on my older authentic Chanel hybrid flap. Beautiful finish, lovely colour restoration and a pleasure to have it back! Would recommend their service to other owners of cherished designer handbags. Many thanks for your care and attention." How did you find this website? Search engine
30/03/2010
Luxury Online Store UK
FAKE LOUIS VUITTON E-BAY REFUND

"These people are the bee's knees. Their authentication service is second to none. They are polite, very professional and very supportive. A big thank you for everything !!!" How did you find this website? GOOGLE - how to get PayPal refund from eBay London
26/02/2010
Luxury Online Store UK
FAKE MARC JACOBS E-BAY REFUND

"Very grateful to Delortae for their assistance in resolving a PayPal dispute concerning an item bought from eBay as 'authentic' which upon receipt was very clearly a fake.

Very swift and easy authentication service and well worth the money, after jumping through a fair few of PayPal's hoops we managed to get the full price of the bag and postage refunded.

Definitely, recommend using Delortae for this type of scenario" How did you find this website? Internet search - how to get PayPal refund from eBay London
17/03/2010
Luxury Online Store UK
FAKE LOUIS VUITTON E-BAY REFUND

"I would like to thank Debbie and Delortae for their service in helping me with my claim.

The case was just ended and was decided in my favour. I am now waiting for the refund from Paypal.

Without Debbie and Delortae, there is no way that I can get my money back!! Your service is the best and much better than others. I will recommend your service to everyone I know who get into the same trouble like myself.

Thank you very much again!!!"
15/12/2009
Luxury Online Store UK
AUTHENTICATION SERVICE

"My friend told me this is great authentication service. Thanks" How did you find this website?  Recommendation from a friend
14/12/2009
Luxury Online Store UK
FAKE LOUIS VUITTON E-BAY REFUND

"Fantastic, top class service A+++" How did you find this website?  GOOGLE
08/11/2009
Luxury Online Store UK
FAKE GUCCI E-BAY REFUND

" would like to thank Delortae and particularly Debbie for all their help and speedy service.

I purchased a bag on eBay and received a fake. In order to get a refund from Paypal UK, I required a letter of non-authentication. I first went to an American authenticator, Carol Diva, who gave her opinion via photographs (Please note: Paypal UK does not tell you up front that non-authentication letters based on photographs will not be accepted.) When they rejected my first letter of non-authentication from the American provider, I only had 3 days, yes, 3 DAYS to find an appraiser to write a letter based on physical examination or else my claim would be cancelled.

Delortae came to the rescue! They offer a convenient pick-up and delivery service and Debbie, the wonderful lady I was in contact with, was very helpful and even returned calls and emails on her day off due to the short time frame involved.

I was very upset with Paypal and their impossibly short time frame but thanks to Delortae I have received my refund from Paypal. I am very grateful to Delortae." How did you find this website?  GOOGLE
01/11/2009
Luxury Online Store UK
FAKE LOUIS VUITTON E-BAY REFUND

"I would like to thank this agency for helping me get a quick authentication and was able to get a refund on the Fake LV got from eBay... Thank you so much for such a wonderful service!!!!" How did you find this website?  Google & LV Boutique, North Carolina & PayPal USA
13/07/2009
Luxury Online Store UK
FAKE GUCCI E-BAY REFUND

"Thank you so so so much for getting me my refund from that skanky "Gucci" bag I bought off eBay. Paypal was an absolute nightmare but you all dug your heels in and persisted which I truly appreciate. Thanks to all the team but especially to Debbie Mack who is an absolute star and who get me laughing throughout the whole ordeal. Debbie you're the best!!!!!!!!!!!!!!!" How did you find this website?  Google - how to get PayPal refund from eBay London
10/07/2009
Luxury Online Store UK
Success Stories

"Wow what a Fab service. My Boyfriend bought me a bag from E-bay, it was an awful fake. I have to be honest and say that we did try to get the bag authenticated via the my poupette site, we paid etc but had no reply after the payment. As you only get ten days to get an item authenticated for a paypal dispute we were in a real panic and only had two days left. Still no reply from my poupette, even their phone line was down so you can just imagine our relief when we found this great site!

From the very first call I made to them I new they would help, Debbie the lady I dealt with was a real delight and pleasure from the word go. With only Two days this wonderful company came up with the goods well within the time scale and kept us fully informed both via email and telephone.

We have now received our refund and I can assure you I would use this service again.

Thank you once again Debbie and the Team you all deserve gold stars.

Ali and Jeremy xx" How did you find this website?  Google - how to get PayPal refund from eBay London
08/07/2009
Luxury Online Store UK
Success Stories

"Just to say thank you to Debbie and the Authentication team. Without your statement would not have been able to get my money back for the fake LV Eugenie Wallet I purchased off eBay. Thanks for all your help and support" How did you find this website?  Recommendation PayPal UK
15/11/2008
Luxury Online Store UK
Success Stories

"Thank you Debbie & the Delortae team for your help and support in getting my money back from eBay/Paypal. I was sold a fake LV Manhattan GM bag and Delortae provided the proof that it was counterfeit. I am happy to say that PayPal have agreed to a refund. Thank you so much for your support, couldn't have done it without you. Angela :o)" How did you find this website?  Google - how to get PayPal refund from eBay London
08/09/2008
Luxury Online Store UK
Success Stories

"Thank you for your support and help in getting my money back from Ebay! Another victory for the little ones. I was sold a hideously fake LV suitcase and Delortae were kind enough to provide me with proof that it was counterfeit. Those slippery eels at Ebay tried every trick in the book to withhold the money but I finally got it back! Thanks for your invaluable advice and support.  ! Lorraine. x" How did you find this website? Google - how to get PayPal refund from eBay London
11/08/2008
Luxury Online Store UK
Success Stories

"Thank you for my authentic Dior Bag!The personal shopping service is awesome, I love that you invite your clients to authenticate the purchase on receipt, I did not feel guilty when I did just smug when I told the assistant how much I paid! - definitely will recommend, thank you again :)" How did you find this website?  Google - how to get PayPal refund from eBay London
23/04/2008
Luxury Online Store UK
Success Stories

"Thank you very much to Debbie and the wider Delortae team. From the very first moment I contacted yourselves after receiving a so called "Gucci" bag purchased on ebay, you provided clear steps on what was required and the communication flow was outstanding.
I had an initial and understandable fear that this might end up being as fake as my Gucci but thru the process I realised that there was a real and professional team who have helped me to be successful in my Paypal claim.
Will recommend your services to anyone who's in the same situation as I've been." How did you find this website?  Internet search
29/04/2010

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