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    HERMES AUTHENTICATION SERVICE

    "I am very pleased with the services of the Delortae agency. They are professional, friendly (that's important to me!) deliver when promised, answer questions, and I think their services are badly needed in the ever expanding world of internet luxury trade. I recommend them!!" How did you find this website? Google
    19/12/2009
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Help / FAQ

Help & Support

Delortae Agency LuxuryOnlineStore UK  tries to answer as many of your questions as we can across our luxury authentic products and services brand range.

Luxury Independent Authentication Service

Delortae Agency is the UK's leading independent authority for luxury designer authentication and appraisal services.  Delortae Agency is proud  to be the first luxury company to introduce this service to the UK and we have established our unbiased reputation for gaining optimum results for our clients, through our commitment to employing professional, experienced top-level personnel dedicated to their individual renowned area of expertise.

Being internationally accredited unbiased independent luxury Appraisal and Authentication Specialists, our services are recognizable and respected worldwide.

We seek to provide an objective analysis to assist our clients on making informed authentic purchase decisions.

As experts, Delortae Agency provides different levels of Authentication Services to fit your needs.  Our expertise is dedicated to providing authentication, appraisal and consulting services.

Our services are recognised, respected and supported by all reputable High End Boutiques,  Insurance Companies, Small Claims Court, Credit Card Companies, Police, Trading Standards, Office Of Fair Trading, Custom & Excise, respected Auction Houses and official, legal & government bodies worldwide.

Delortae Agency, aim to dispel much of the intrigue surrounding this specialized professional service. Here we answer some of the more common questions on the subject we receive;

IS THERE ANYWHERE IN THE UK THAT OFFERS WRITTEN AUTHENTICATION ON FAKE ITEMS BOUGHT ON EBAY/ONLINE?

LuxuryOnlineStore | FAQ
LUXURY AUTHENTICATION
WHY WOULD I NEED A NON-AUTHENTICATION STATEMENT ANYWAY??

If you need help verifying your items are genuine or require authentication for any purpose we can help. Perhaps, you need a written statement of non-authentication for a PayPal dispute. Or your credit card company has asked in order to provide a reimbursement. You can be sure your claim is in safe hands. Visit our Luxury Independent Authentication Service for further details.

WHO PREPARES THE STATEMENTS??

Our distinguished, esteemed panel of professionally renowned in- house Senior Insurance Appraisal Experts , are made up of eminent former employees of top design houses and have numerous qualifications in their field. Their expertise inspecting such items is often called upon by other professional and law enforcement agencies for expert witness testimonies. Visit our Luxury Independent Appraisal Service for further details.

HOW DO I REQUEST A STATEMENT??

If you have a request for a statement for assistance. Please Contact Us or complete the Ask A Question Form to the left of this page with your requirements and a member of our client care team will advise you further on the process. Please note; all services are payable in advance and can be made via PayPal (no PayPal account necessary) Postal Order, Google Checkout, Direct Bank Transfer, Cheque, and all major credit cards accepted. Cleared funds are required to begin the process.

WHAT IS THE PROCESS FOR MONETARY REFUNDS??

Practices do vary from establishment to establishment concerning monetary remunerations. Commonly, policies such as PayPal Protection Services are quite clear on their refund policy.

We understand this is a distressing time for those concerned and do everything possible to help alleviate your anxiety as much as we can should we be instructed.

Our aim is to move things along swiftly to what will be, hopefully, an agreeable conclusion between yourself and the PayPal Protection Department and financial institutions. See Written Claims and Refunds Section for further details

 

Please see our free What To Do If You Think You Have Bought a Fake Guide .(pdf) which you may find helpful and do not hesitate to contact us should you have further need of our help and assistance.

HOW ARE THEY PREPARED??

They examine each feature and closely scrutinize each and every individual detail. It is their carefully considered professional collective opinion on close examination and based on their extensive experience and knowledge of such items that form the foundation of the statements. Our reports are prepared with the precision accuracy that the industry demands with all major design houses included. They can call on colleagues around the world for further verification if necessary. Visit our Luxury Independent Appraisal Service for further details.

CAN IT BE DONE CHEAPER??

Probably, yes! by others. Done better, never. Our business was founded on recommendation and referral business only. We are renowned for a professional, friendly and efficient service. We do not claim to be the cheapest, as our fees include upto 72 hours free help and advice included from our Legal Department for PayPal and financial institute disputes included.  The time and resources our dedicated professionals put into determining accuracy on each and every file they receive is in depth and time consuming. They are on staff and we believe, as do many others within the industry, it important to have access to the very best possible available resource.  We believe also, our clients deserve the best and will not compromise on quality. We are aware, that sometimes, hiring the best does not always come cheap! Happily, so do many of our satisfied clients. Delortae Agency, excellence is standard.

See our former clients advice and genuine comments to others who may find themselves in their position and on our unique service.

 

We cannot guarantee to lower our competitive fees in the future but we can guarantee never to lower the quality of our service!

CLICK THE SERVICE DESCRIPTION TAB BELOW FOR PAYMENT DETAILS

When problems occur.?

For any queries regarding the Gift Certificate System, please contact the store by e-mail at admin@delortaeagency.co.uk., or simply complete the Ask A Question Pop Up Contact Form, found on the left our site pages, alternatively by e-mail for one of our Client Care Executive to assist you.

LUXURY APPRAISAL
WHAT IS AN APPRAISAL??

An appraisal is a professional appraiser's opinion of value. Visit our Luxury Independent Appraisal Service for further details.

WHY WOULD I NEED ONE??

If you have such an item and wanted to secure your property against theft, indemnity insurance, or want to prove for resale your items have been appraised by a professional body increasing it's resale value, in addition to authentic Photo Watermarking we offer both Covert and Overt Tagging.

WHY ARE THEY IMPORTANT??

An appraisal is a vital valuation tool used by buyers, sellers, insurance companies, credit card companies all official and un official bodies or individuals who need to verify an items worth for prospective financing.

HOW DO YOU BENEFIT??

A professional appraiser has no vested interest in the outcome of the appraisal and should render services with independence, objectivity and  unbiased impartiality.

Depending upon their qualifications and designations, appraisers can and do provide a variety of services, as we do, including advice in assisting private collectors, tax assessment review and expert witness testimony.

Value appreciation of a specific authentic item must be determined on an individualized basis, factoring in data on comparable items and other relevant considerations.

The role of the appraiser is to provide objective, impartial and unbiased opinions about the value of authentic property – providing assistance to those who own, manage, sell, invest in and/or lend money on the security of authentic property.

A professional appraiser has no vested interest in the outcome of the appraisal and should render services with independence, objectivity and  unbiased impartiality.

Depending upon their qualifications and designations, appraisers can and do provide a variety of services, as we do, including advice in assisting private collectors, tax assessment review and expert witness testimony.

Value appreciation of a specific authentic item must be determined on an individualized basis, factoring in data on comparable items and other relevant considerations.

The role of the appraiser is to provide objective, impartial and unbiased opinions about the value of authentic property – providing assistance to those who own, manage, sell, invest in and/or lend money on the security of authentic property.

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HOW DO YOU DETERMINE AN ITEMS VALUE??

Appraisers make a detailed analysis of all factors pertaining to the value of an authentic item.  An items value is determined by a number of factors, including its condition, size, rarity, age, retail value of item, current trend, popularity, whether the item has original receipts, dust bags, if relevant authenticity cards & markings, original accessories and original boxes all affect it's market value. Along with what current recent sale prices of comparable items in the subject market.

WHAT IS MARKET VALUE??

Market value is based on what a willing buyer would likely pay a willing seller for a particular item.  Insurance appraisal look at replacement value for the item in the current market climate.

PERSONAL SHOPPER
WHAT DOES PERSONAL AUTHENTIC SHOPPING INVOLVE??

Luxury authentic personal shopping involves extensive sourcing through our experience. Over the years we have established an excellent working relationship with major brands Copyright Trademark & Infringement Specialist and our Authorized Resellers of new authentic luxury merchandise globally. Purchased directly by Delortae Agency, enable us to buy at substantial savings which we then pass on to our clients. Delortae Agency, is truly, a name you can trust and buy in complete confidence.

WHAT ARE THE PERSONAL AUTHENTIC SHOPPING FEES??

Fees: Cost: £60 per hour per item (£96 Hermes)
Duration: Minimum – 2 hours / Half Day – 4 hours / Full Day – 6 hours

This fee is non-refundable. Once sourced, our commission of 10% fee is based on the selling price of your item. You will have an opportunity to view detailed pictures of your item and will have up to 72 hours to approve the item and make payment.

(This fee scale applies per item)

Small Accessories will be priced individually after the Delortae Agency Appraisal Team have assessed ‘insurance value'

WHY SHOULD I CHOOSE DELORTAE AGENCY??

Delortae Agency’s goal is to bring the best rare, limited edition, hard to acquire and discontinued pieces from trusted consignment suppliers throughout the world to one place, Delortae Agency's luxury authentic resource portal  is a unique model with a specific focus on luxury authentic designer fashion and accessories.

What truly sets Delortae Agency apart is our trusted reputation as the UK’s leading independent, unbiased  luxury designer authentication and appraisal specialist. Delortae Agency exclusive UK Luxury Designer Resource Portal brings quick and easy desktop access to favourite consignment items together with our luxury authentic handbag SPA, sole UK distribution of luxury authentic handbag care product range and full range of exclusive luxury services worldwide. As a company, we are continually looking at ways we can add and improve the current range of products and services we offer clients, no other UK company does more for the luxury authentic

designer community.
Delortae Agency Appraisal Team make a detailed analysis of all factors pertaining to the value of all pre purchased items.  An items value is determined by a number of factors, including its condition, size, rarity, age, retail value of item, current trend, popularity, whether the item has original receipts, dust bags, if relevant authenticity cards & markings, original accessories and original boxes all affect it's market value. Along with what current recent sale prices of comparable items in the subject market. If the Consignor requests an item to be sold at a particular price, our Authentic Personal Shopper may approach selected private clients to help achieve  the ‘reserve' price.

WHAT BRANDS DO YOU ACCEPT FOR AUTHENTIC LUXURY SHOPPING??

We accept handbags, luggage and accessories from the following brands*:

Audemars Piguet

Balenciaga

Bottega Veneta

Beitling

Brian Atwood

Burberry

Bvlgari

Cartier

Celine

Chanel

Chloe

Chopard

Christian Dior

Christian Louboutin

David Yurman

Dolce & Gabbana

Fendi

Goyard

Gucci

Hermes

Jaeger LeCoultre

Judith Lieber

Jimmy Choo

Louis Vuitton

Marc Jacobs

Manolo Blahnik

Miu Miu

Panerai

Patek Philippe

Prada

Rolex

Salvatore Ferragamo

Tiffany & Co.

Tod's

Tom Ford

Ulysse Nardin

Van Cleef & Arpels

Valentino

Yves Saint Laurent

*Brand listed items are the popular items we source. Other brands on request

HOW LONG WILL IT TAKE FOR MY REQUEST TO BE MET??

The length of time a shopping request takes to meet, largely depends on the item's rareness/popularity value. Some items can source immediately, certainly within a matter of hours and some take longer. As a guide we would say an item can take from two hours to six hours to source.

WILL MY PURCHASE BE AUTHENTIC??

Absolutely, by applying the principles of smart shopping to save time, money and energy. make ‘counterfeit' expensive shopping mistakes a thing of the past.

Buyers don’t have to travel across town or get on a plane to search for a coveted find. Additionally, consumers are also able to consign their luxury authentic items for re sale through the site, safely and securely.

All Delortae Agency’s suppliers are invited or hand-selected into the community for their niche concentration on authentic products and verified by our own authentication in house panel. Delortae Agency are in fact, providing consumers with peace of mind our buyers know that our items have been vetted by our own experienced authentication team prior to listing.

Our reputation as industry leaders is known world wide for excellence, integrity and professionalism, which is why we are such a trusted source for both buyers and seller

DO YOU SHOP FOR SHOES??

Yes, authentic designer shoes are also sourced.

DO YOU SHOP FOR JEWELLERY & WATCHES??

Yes, we do source branded jewellery and watches in pristine condition.

LUXURY LOYALTY CUSTOMER CLUB
WHAT IS CONSIGNMENT??

Consignment is when you send your items to Delortae Agency to be sold on your behalf and you receive payment after Delortae Agency has completed the sale.

WHAT ARE THE CONSIGNMENT FEES??

Fees: 30% Consignment Fee

(This consignment fee scale applies per item)

Small Accessories will be priced individually after the Delortae Agency Appraisal Team have assessed ‘insurance value'

There will be no additional transactional fees, PayPal or credit card fees.

HOW DO YOU DETERMINE THE SALE PRICE??

Delortae Agency Appraisal Team make a detailed analysis of all factors pertaining to the value of an authentic item. An items value is determined by a number of factors, including its condition, size, rarity, age, retail value of item, current trend, popularity, whether the item has original receipts, dust bags, if relevant authenticity cards & markings, original accessories and original boxes all affect it's market value. Along with what current recent sale prices of comparable items in the subject market. If the Consignor requests an item to be sold at a particular price, our Authentic Personal Shopper may approach selected private clients to help achieve the ‘reserve' price.

WHAT BRANDS DO YOU ACCEPT FOR CONSIGNMENT??

We accept handbags, luggage and accessories from the following brands*:

Audemars Piguet

Balenciaga

Bottega Veneta

Beitling

Brian Atwood

Burberry

Bvlgari

Cartier

Celine

Chanel

Chloe

Chopard

Christian Dior

Christian Louboutin

David Yurman

Dolce & Gabbana

Fendi

Goyard

Gucci

Hermes

Jaeger LeCoultre

Judith Lieber

Jimmy Choo

Louis Vuitton

Marc Jacobs

Manolo Blahnik

Miu Miu

Panerai

Patek Philippe

Prada

Rolex

Salvatore Ferragamo

Tiffany & Co.

Tod's

Tom Ford

Ulysse Nardin

Van Cleef & Arpels

Valentino

Yves Saint Laurent

*Brand listed items may not be accepted due to reasons of condition, resale value, style and popularity

HOW LONG WILL IT TAKE FOR MY REQUEST TO BE MET??

The length of time a shopping request takes to meet, largely depends on the item's rareness/popularity value. Some items can source immediately, certainly within a matter of hours and some take longer. As a guide we would say an item can take from two hours to six hours to source.

WILL MY PURCHASE BE AUTHENTIC??

Absolutely, by applying the principles of smart shopping to save time, money and energy. make ‘counterfeit' expensive shopping mistakes a thing of the past.

Buyers don’t have to travel across town or get on a plane to search for a coveted find. Additionally, consumers are also able to consign their luxury authentic items for re sale through the site, safely and securely.

All Delortae Agency’s suppliers are invited or hand-selected into the community for their niche concentration on authentic products and verified by our own authentication in house panel. Delortae Agency are in fact, providing consumers with peace of mind our buyers know that our items have been vetted by our own experienced authentication team prior to listing.

Our reputation as industry leaders is known world wide for excellence, integrity and professionalism, which is why we are such a trusted source for both buyers and seller

DO YOU SHOP FOR JEWELLERY & WATCHES??

Yes, we do source branded jewellery and watches in pristine condition.

DO YOU SHOP FOR SHOES??

Yes, authentic designer shoes are also sourced.

HOW LONG WILL IT TAKE FOR MY CONSIGNMENT TO SELL??

The length of time a consignment takes to sell, largely depends on the item's rareness/popularity value. Some items sell immediately they are listed and some take longer. As a guide we would say an item can take from three weeks to three months to sell.

WHAT IF MY CONSIGNMENT DOES NOT SELL??

Generally, the majority of consignment items will sell before the 90-day consignment term ends. However, if items remain unsold, we will contact you to discuss either keeping it available for sale at a reduced price or having it returned. If the consignor has required a specific price that has kept the bag from selling, a £39.27 fee is required before returning the item(s) at the end of the consignment term. Out of the many bags we've had on consignment, only a few bags have ever been returned due to inability to sell.

DO YOU ACCEPT JEWELLERY & WATCHES??

Yes, we do accept branded jewellery and watches in pristine condition.

DO YOU ACCEPT SHOES??

Yes, designer shoes must be in brand new condition and must have a resale value of at least £130. Shoes that show obvious signs of wear are not accepted.

GIFT CERTIFICATES & REWARD COUPONS
WHAT IS THE CUSTOMER LOYALTY CLUB??

LuxuryOnlineStore UK Customer Club Reward Points is a Complete luxury Loyalty Reward Points System. Rewarding our Customers using Reward Points for Product Purchase, Writing Reviews, Sign up, Referrals, Social Promotion (Facebook like, Facebook share, Twitter tweet, Google+ share and VK.com) on our site. The earned Reward Points can be redeemed for future purchases.

WHY DID YOU INTRODUCE THE CLUB?

Building Relationships. Using Reward Points System it is easier to build a close relationship with our customers.

CAN I GET THE CASH ?

Yes, you can redeem your points for a cash equivalent.

CAN I GET THE REWARD POINTS AS COUPONS ?

Yes, you can convert your points to coupons and send as gifts if you wish.

CAN I COMBINE THE COUPON & POINTS?

No, the system does not allow redeeming coupons when points are being used.

CAN I SEND REWARD POINTS?

Yes, the system does allow sending Reward Points to Other Members.

REDEEMING GIFT CERTIFICATES?

If you receive a Delortae Agency Gift Certificate by email it will contain details of who sent you the Gift Certificate, along with possibly a short message from them. The email will also contain the Gift Certificate Redemption Code. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Certificate in two ways.

1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Gift Certificate page. You will then be requested to create an account, before the Gift Certificate is validated and placed in your Gift Certificate Account ready for you to spend it on whatever you want.

2. During the checkout process, on the same page that you select a payment method there will be a box to enter a Redemption Code. Enter the Redemption Code here, and click the Redeem button. The code will be validated and the amount added to your Gift Certificate Account. You can then use the amount to purchase any item from our store.

PURCHASING GIFT CERTIFICATES?

Delortae Agency Gift Certificates, also known as discount coupons, are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s). Once purchased the value of the Gift Certificate will be added to your own personal Gift Certificate Account. If you have funds in your Gift Certificate Account, you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send the Gift Certificate to some one via email.

HOW TO SEND GIFT CERTIFICATES?

To send a Delortae Agency Gift Certificate you need to go to our Send Gift Certificate Page. You can find the link to this page in the Shopping Cart Box in the left hand column of check out page. When you send a Gift Certificate, you need to specify the following. The name of the person you are sending the Gift Certificate to. The email address of the person you are sending the Gift Certificate to. The amount you want to send. (Note you don't have to send the full amount that is in your Gift Certificate Account.) A short message which will appear in the email. Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.

BUYING WITH GIFT CERTIFICATES?

If you have funds in your Delortae Agency Gift Certificate Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Enter the amount to apply from the funds in your Gift Certificate Account. Please note, you will still have to select another payment method if there is not enough in your Gift Certificate Account to cover the cost of your purchase. If you have more funds in your Gift Certificate Account than the total cost of your purchase the balance will be left in your Gift Certificate Account for the future purchasing.

LUXURY CONSIGNMENT
WHAT IS CONSIGNMENT??

Consignment is when you send your items to Delortae Agency to be sold on your behalf and you receive payment after Delortae Agency has completed the sale.

WHAT ARE THE CONSIGNMENT FEES??

Fees: 30% Consignment Fee

(This consignment fee scale applies per item)

Small Accessories will be priced individually after the Delortae Agency Appraisal Team have assessed ‘insurance value'

There will be no additional transactional fees, PayPal or credit card fees.

HOW DO YOU DETERMINE THE SALE PRICE??

Delortae Agency Appraisal Team make a detailed analysis of all factors pertaining to the value of an authentic item. An items value is determined by a number of factors, including its condition, size, rarity, age, retail value of item, current trend, popularity, whether the item has original receipts, dust bags, if relevant authenticity cards & markings, original accessories and original boxes all affect it's market value. Along with what current recent sale prices of comparable items in the subject market. If the Consignor requests an item to be sold at a particular price, our Authentic Personal Shopper may approach selected private clients to help achieve the ‘reserve' price.

WHAT BRANDS DO YOU ACCEPT FOR CONSIGNMENT??

We accept handbags, luggage and accessories from the following brands*:

Audemars Piguet

Balenciaga

Bottega Veneta

Beitling

Brian Atwood

Burberry

Bvlgari

Cartier

Celine

Chanel

Chloe

Chopard

Christian Dior

Christian Louboutin

David Yurman

Dolce & Gabbana

Fendi

Goyard

Gucci

Hermes

Jaeger LeCoultre

Judith Lieber

Jimmy Choo

Louis Vuitton

Marc Jacobs

Manolo Blahnik

Miu Miu

Panerai

Patek Philippe

Prada

Rolex

Salvatore Ferragamo

Tiffany & Co.

Tod's

Tom Ford

Ulysse Nardin

Van Cleef & Arpels

Valentino

Yves Saint Laurent

*Brand listed items may not be accepted due to reasons of condition, resale value, style and popularity

HOW LONG WILL IT TAKE FOR MY REQUEST TO BE MET??

The length of time a shopping request takes to meet, largely depends on the item's rareness/popularity value. Some items can source immediately, certainly within a matter of hours and some take longer. As a guide we would say an item can take from two hours to six hours to source.

WILL MY PURCHASE BE AUTHENTIC??

Absolutely, by applying the principles of smart shopping to save time, money and energy. make ‘counterfeit' expensive shopping mistakes a thing of the past.

Buyers don’t have to travel across town or get on a plane to search for a coveted find. Additionally, consumers are also able to consign their luxury authentic items for re sale through the site, safely and securely.

All Delortae Agency’s suppliers are invited or hand-selected into the community for their niche concentration on authentic products and verified by our own authentication in house panel. Delortae Agency are in fact, providing consumers with peace of mind our buyers know that our items have been vetted by our own experienced authentication team prior to listing.

Our reputation as industry leaders is known world wide for excellence, integrity and professionalism, which is why we are such a trusted source for both buyers and seller

DO YOU SHOP FOR JEWELLERY & WATCHES??

Yes, we do source branded jewellery and watches in pristine condition.

DO YOU SHOP FOR SHOES??

Yes, authentic designer shoes are also sourced.

HOW LONG WILL IT TAKE FOR MY CONSIGNMENT TO SELL??

The length of time a consignment takes to sell, largely depends on the item's rareness/popularity value. Some items sell immediately they are listed and some take longer. As a guide we would say an item can take from three weeks to three months to sell.

WHAT IF MY CONSIGNMENT DOES NOT SELL??

Generally, the majority of consignment items will sell before the 90-day consignment term ends. However, if items remain unsold, we will contact you to discuss either keeping it available for sale at a reduced price or having it returned. If the consignor has required a specific price that has kept the bag from selling, a £39.27 fee is required before returning the item(s) at the end of the consignment term. Out of the many bags we've had on consignment, only a few bags have ever been returned due to inability to sell.

DO YOU ACCEPT JEWELLERY & WATCHES??

Yes, we do accept branded jewellery and watches in pristine condition.

DO YOU ACCEPT SHOES??

Yes, designer shoes must be in brand new condition and must have a resale value of at least £130. Shoes that show obvious signs of wear are not accepted.

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