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    HERMES AUTHENTICATION SERVICE

    "I am very pleased with the services of the Delortae agency. They are professional, friendly (that's important to me!) deliver when promised, answer questions, and I think their services are badly needed in the ever expanding world of internet luxury trade. I recommend them!!" How did you find this website? Google
    19/12/2009
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Delortae Agency respect both your online time & your privacy

Privacy Policy

Because of this we have some of the most comprehensive policies available that support and protect our clients.

DELORTAE AGENCY'S PRIVACY POLICY

This privacy policy sets out how “Delortae Agency” uses and protects any information that you give “Delortae Agency” when you use this website and all group sites.
“Delortae Agency” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
“Delortae Agency” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2003.
What we collect
We may collect the following information:
• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
• We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at  legal@delortaeagency.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
• Delortae Agency respect both our clients online time and their privacy, our E-Mail privacy policy can be viewed and downloaded in full HERE.

You Can Expect From The Delortae Agency Our Complete Professional Care And Attention
Both Your Satisfaction And Our Reputation Are Extremely Important To Us
 


Data Protection

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please e-mail legal@delortaeagency.co.uk with your details.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

VIEW A COPY OF OUR E-MAIL PRIVACY POLICY .pdf

Use Of Cookies

Cookies and our Privacy Policy


Cookies

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

First Party Cookies

These are cookies that are set by this website directly.

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (Delortae Agency) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com/intl/en_uk/analytics/privacyoverview.html

WordPress: Our websites runs the popular WordPress CMS and cookies are used to store basic data on your interactions with WordPress, and whether you have logged into WordPress. We use a session cookie to remember your log-in for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.

More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html

Third Party Cookies

These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by **LinkedIn, Twitter, Facebook, Google+ and Pinterest. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.


Delortae Agency using a Shopping Cart


Shopping Cart

We use a session cookie to remember your log-in for you and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.


The information above is given in good faith. However, if you are unsure about any of the specific points of the EU Cookie Law we recommend you consult your legal advisors.

Copyright Delortae Agency™ I Luxury Authentic Resource Portal

LuxuryOnlineStore Stylist Affiliate

Cookies and our Affiliate Privacy Policy


Cookies

We use luxury affiliate stylists that send visitors to our website with personalised URL.

Purchases from these visits are logged and attributed to the personalised sender who was responsible for sending the traffic.

In doing so LuxuryOnlineStore will show the transaction ID corresponding to that sale to the referring stylist but will not reveal names or e-mail addresses of the client.

Delortae Agency LuxuryOnlineStore UK never shares e-mail address or client details with any third party companies. And will never disclose or sell personal details including home addresses and telephone numbers.

Shipping Agreement

We aim to serve you as efficiently as possible

We endeavour to meet all request as professionally as we can
When Will My Order Be Delivered or Shipped?
Delivery

Days & times may vary you will be advised by at point of sale.  Your  Representative will also advise courier details if transit by road is required. Much our our items come from trusted overseas suppliers so will always ask for a waiting time upto 21 days

Shipping

Unless otherwise notified, all orders will be shipped within 48 hours upon receipt of payment. Notification of shipping, along with tracking number and cost of shipping (insurance included) invoice of your purchase will be emailed to you. We will keep in contact with you and notify you of the progress of your shipment, as all packages will require Signature Delivery. Shipping rates may vary due to insurance fluctuations.

International Shipping

International Shipping is subject to the receivers custom and border agency controls and may render a delay in purchasers orders subject to custom clearance which are out of our control.

Any additional import duty and charges are the responsibility of the receiver and such payable by receiver. We aim to ship all items within 48 hours upon receipt of payment unless otherwise notified.

Notification of shipping, along with tracking number and cost of shipping (insurance included) invoice of your purchase will be emailed to you. We will keep in contact with you and notify you of the progress of your shipment, as all packages will require Signature Delivery. Shipping rates may vary due to insurance fluctuations.

You Can Expect From The Delortae Agency Our Complete Professional Care And Attention
Both Your Satisfaction And Our Reputation Are Extremely Important To Us
Terms of Service

Terms of Service

Welcome to our luxury authentic on line e-store! If you visit our e-store it means that you automatically accept all the terms and conditions. Please carefully read all information concerning our guidelines, terms and agreements. Nowadays it is very important to care about the information because we are living in the informational society and you can’t underestimate the way information will be used and shared. Trust is the cornerstone of friendship and we appreciate your decision to choose our e-store. We are giving you a full access to different types of information concerning your account.

Your Terms and Condition of Order

You can cancel this order within 24 hours after you have placed it if not next day delivery.

You can return new, unopened items from a cancelled order within 1 week after they have been
delivered to you. Items should be returned in their original packaging.

For more information on cancelling orders and returning items, see  Our Returns Policy page.

Post & Packaging rates detailed on Confirmation of Order e-mail. Please note: Shipping may vary as insurance rate fluctuate.

I have read and understood the Website Agreement Policy.

Additionally please note that our website contains numerous trademarks which can belong both to our company and third party companies. Using the logos, icons and service names is prohibited in any manner that is likely to cause confusion among our customers, and will be considered a violation of copyright law.  We reserve the right to make changes to these terms and conditions at any time without prior notifications. Our company is located in London, UK and the laws of the state of Britain shall govern any interpretation of these terms and conditions.

Please ensure you read our Website Agreement Policy carefully.

Refund Policy
Disclaimer
Legal Disclaimer

In accordance with UK and International law, we must state that we [DelortaeAgency.co.uk] are not authorised resellers (with the exception of luxury authentic bag spa products) nor do we have any affiliation with any of the designer brands that we sell on our web site. [DelortaeAgency.co.uk] is not endorsed (although referred by for authentication services and advice) by any of the designer brand companies whose products we are selling and the use of any trademark or logos on this website are for descriptive and informational purposes only when sold as authentic. All products are 100% authentic. Therefore, they do not violate any copyright OR infringement laws, however these pictures are copyrights of the original designers who retain overall rights ownership.


AUTHENTICATION & APPRAISAL

{Whilst every effort is undertaken to determine authenticity and render a true an accurate opinion, where picture quality is poor or unauthorised alterations or repairs have been undertaken on authentic items thereby the manufacturers would subsequently invalidate authenticity and so render ‘non authentic' we would uphold these findings and issue our judgement accordingly.  Although, everything possible is done to ensure the opinions rendered are deemed accurate, there is always a small margin for error. Delortae Agency or any group company there-upon, cannot be held responsible for any loss or otherwise resulting from an opinion rendered and subsequently issued, any opinion that is inconclusive is not refundable, fee is payable for appraisers time not based on outcome}.
Delortae Agency™ Luxury Authentic Handbag Spa Terms & Conditions

Delortae Agency™ undertakes to exercise utmost care in processing articles entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual article. Nevertheless, we cannot assume responsibility for inherent weakness of or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suede, nubuck and leather. Suede, nubuck & leather materials are susceptible to hazards inherent in the fact that it is derived from animals.
Customers are to be advised that the company will not be responsible for any one of the following mentioned conditions
Heat causes skins to become tender, stiff or brittle
Faded skins may remain as it is after color correction
Slight changes in shape or top finish may occur
Breaks and skin lines are difficult to improve
Unevenly matched skins are common and may show differently
Heavily soiled linings are difficult to clean satisfactorily
Insect bites & scars, which were covered over, will review after a period of time
Shrinkage of leather, suede and nubuck is unpredictable
Holes or tears due to fabric degradation
Badly faded, discoloured, heavily soiled, worn(condition), colour transfer, out of shape(shrinkage), cracks, peel, colour loss due to non-fast colours, colour changes
Glue marks, damage to strap, lace, bolo tip, button, buckles, zipper, snap, conches, elastic and ornaments

1. Stains can be removed upon customer’s request and will be done at his/her risks
2. Total removal of stains is not guaranteed
3. The Company cannot be held responsible for loss of buttons, ornaments or anything left in pockets or any part of the article
4. Customers must inspect all articles and counting or quantity upon collection. Any complaint shall be made known at the time of collection as company shall not be responsible for subsequent complaint/s
5. The company's liability with respect to any loss or damage to article(s) shall not exceed 10 times our charge for processing it
6. The company will not be responsible for item(s) left over 30 days after the delivery date or for the loss of your receipt
7. The company reserves the rights to refuse services to any customer or reject any article
8. The company reserves the rights to amend the Terms and Conditions from time to time without prior notice
You can download the relevant submission forms from Delortae Agency Support and Documentation page.

Please ensure you read our Website Agreement Policy carefully.
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Trusted Online Store

Trusted Web Site Seal

Why we display a Trustwave Site Seal?

A site seal shows our customers that our site has the highest level of encryption available today. It also shows that we have passed an extensive validation process which allows us to guarantee our identity with a warranty of $500,000.

A Trustwave Trusted Commerce web site seal:

  • Increase customer confidence during checkout.
  • Decrease shopping cart abandonment.
  • Provide proof of PCI compliance

Click to Validate Seal where displayed in Store Sidebar

Nowadays it is very important to care about the information because we are living in the informational society and you can’t underestimate the way information will be used and shared. Trust is the cornerstone of friendship and we appreciate your decision to choose our e-store. We are giving you a full access to different types of information concerning your account.

Your Terms and Condition of Purchase

You can cancel this order within 24 hours after you have placed it if not next day delivery.

You can return new, unopened items from a cancelled order within 1 week after they have been delivered to you. Items should be returned in their original packaging.

For more information on cancelling orders and returning items, see  Our Returns Policy page.

Post & Packaging rates detailed on Confirmation of Order e-mail. Please note: Shipping may vary as insurance rate fluctuate.Additionally please note that our website contains numerous trademarks which can belong both to our company and third party companies. Using the logos, icons and service names is prohibited in any manner that is likely to cause confusion among our customers, and will be considered a violation of copyright law.  We reserve the right to make changes to these terms and conditions at any time without prior notifications. Our company is located in London, UK and the laws of the state of Britain shall govern any interpretation of these terms and conditions.

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